Return Policy

ORDERS, DELIVERY AND RETURN POLICY

Thank you for your purchase, and we hope that you are happy with your purchase. If for any reason, you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please see the information below on our return policy.

RETURNS

All returns must be postmarked within twenty-one (21) days of the purchase date. All returned items must be in new and unused condition, with all the original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@homins.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Homins
Attention: Returns
RMA #
182 / Unit 2,
Metiwala 80242,
Thelwatte,
Sri Lanka

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (14) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

Following items cannot be returned or exchanged:

Broken seal of the Cleaning bottles
Worn handloom garments

*FOR DEFECTIVE OR DAMAGES PRODUCTS, PLEASE CONTACT US USING THE CONTACT DETAILS BELOW TO ARRANGE A REFUND OR EXCHANGE.

If you have any questions concerning our return policy, please contact us at: info@homins.co.uk

SHIPPING POLICY

Thank you for visiting and shopping at Homins. The following are the Terms and Conditions, constituting our Shipping Policy.

DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIME

All orders will be processed within 2-3 business days. Orders will be shipped or delivered on weekends or public bank holidays.

If we are experiencing a high volume of orders, shipments may be delayed for a few days. If there will be a delay in your shipment, we will contact you via email.

LocationTypeEstimated Delivery TimeShipment Cost
 United Kingdom and Sri LankaLocal courier3-5 business daysFree
 Sri LankaCash on delivery2 business days£2 per kilogram
 Countries outside of United Kingdom and Sri LankaInternational Shipping14-21 business days£15.00

INTERNATIONAL SHIPPING

Import duties and taxes are paid by the buyer upon delivery by your local courier.
Duties and Taxes are not included shown at checkout.